I recently had my hair transplant procedure with Hermest and overall my experience was very positive. I would rate the clinic 4/5.
The procedure itself went very well. The clinic environment was clean, organized, and professional, which made the entire process comfortable. The medical team was attentive and supportive throughout the procedure.
A special thanks to the medical team members Celal, Baris, and Mahir for their professionalism and care. They were helpful, explained the steps clearly and made sure everything went smoothly during the treatment.
The team also provided food on the day of the procedure, which was thoughtful and convenient since the process takes several hours.
One thing worth mentioning for future patients: after the procedure there can be some leaking from the donor area at the back of the head. The clinic team handled this well and provided a pillow cover to manage the leakage, which was helpful and showed they are prepared for post-procedure care.
Cons:
The hotel arranged by the clinic was Selectum City, which is advertised as a 5-star hotel. However, the cleanliness did not fully meet expectations, especially the carpets which did not appear to be in good condition. While the stay was manageable, it did not match what one would normally expect from a five-star property.
Another downside was related to the drop-off service. Since the accommodation provided by the clinic was quite far from the main attractions, I decided to leave the hotel and stay closer to the city center for the remainder of my trip. Although my airport drop-off service had already been paid for, the transport team refused to pick me up from the new hotel and insisted that I return to the original hotel they had arranged.
Because it was a football match day, the city had heavy traffic. I had to travel 12–15 km back to the original hotel location just for pickup, which caused significant delays. Eventually, due to the inconvenience and distance, I had to take a taxi to the airport myself, which cost over $100, especially since the airport is about 50 km away from the Istanbul city area and even farther from where the accommodation was located.
Overall, Hermest clinic provides a good medical experience with a professional team, but the accommodation quality and transportation flexibility could definitely be improved.
Antwort vom Eigentümer:Dear Himanshu, Thank you for your detailed and honest feedback. We are delighted to hear that you had a positive medical experience and felt well-supported by Celal, Baris, and Mahir. We will certainly pass along your special thanks to them; they take great pride in making our patients feel comfortable. We also appreciate you highlighting the post-procedure care regarding the donor area, as this helps future patients know what to expect. However, we sincerely apologize for the issues you faced with the hotel cleanliness and the transportation flexibility. Our goal is to provide a seamless 5-star experience, and it is clear we fell short regarding your transfer during the match day traffic. Your comments about Selectum City and our drop-off logistics have been shared with our management team to ensure we improve these services. We regret the extra stress and cost this caused you. Thank you for choosing Hermest. We wish you a smooth recovery and look forward to seeing your great results! Sincerely, Your Hermest Team